Shipping policy

Shipping fees are payable on deliveries. Deliveries are via vehicle road access only to street level or driveways. Any other form of delivery or delivery to somewhere else on your property can be arranged at extra cost to you. 

Although delivery times may be specified on the Site, actual delivery of products can be impacted by events beyond Crystal Hot Water’s control once the product leaves Crystal Hot Water’s facilities. Risk of loss and damage passes to you when you or a person designated by you acquires physical possession of the product. Title in the product will pass when a product is picked up by a carrier from Crystal Hot Water’s facilities.